Holiday Inn Express Charlotte West - Gastonia, an IHG Hotel

The staff was so amazing. They truly made us feel more like we were staying with family then in a hotel with strangers. our first night we arrived around 12:30 am there were some minor issues with the room that we were in but we were too tired to realize until the next morning. once we informed the front desk they moved us into a room that was right across the hall so we wouldn’t be inconvenienced and it went smooth. I have a 7 year old diabetic and every night she would want cocoa because it was cold and rainy and every night it didn’t matter who was at the front desk they would find and give her hot cocoa which made her night. Every staff member we saw would say hello ask how we were doing, do you need anything, etc…, and always wished us a great day or evening. The rooms are very spacious and the hotel was super clean and quiet, other than my 7 year old when heading to or from our room. The breakfast was very yummy with a decent amount of options. Coffee in the lobby was always fresh no matter what time day or night that I had an urge to grab a cup. I have now found my place to stay whenever I’m in the area. I can’t thank them enough for being so kind, caring, and helpful. Thank you for an amazing stay.

The staff were extremely kind. The gentleman at the front desk asked about our son's travel baseball tournament. He was very polite. The beds were comfortable and overall the hotel was quiet. They allowed pets. The continental breakfast was delicious.

Good variety of breakfast choices. Very satisfied. Great water pressure in shower. Comfortable bedding, firm mattress with soft pillow top. Many comfortable pillows.

the staff is very friendly and accommodating. The hotel is clean and housekeeping comes everyday with clean towels. The workout room was clean with working equipment. The free breakfast is good and fresh. I will definitely stay here again.

Staff was extremely nice and welcoming. Breakfast was very good and had many selections to choose from, room was very clean and well stocked, hotel hallways looked clean, rugs were cleans, and had an overall clean smell. Very nice to finally stay in a hotel that didn't have that putrid smell.